Couplet provides a personalized dating service to Indian Citizens, people of Indian Origin, and Non-Resident Indians. At Couplet we recognize the importance of protecting your personal data/information and will process any data/information collected from you in a fair and reasonable manner and ensure your privacy is maintained at all times. This privacy policy (“Privacy Policy”) is applied to the Personal Information (as defined herein below) and certain other information collected, processed and used by Couplet directly or indirectly through this website/app(“couplet”) and through all other forms of interactions with you, online and offline, over the course of your membership.
Please take a moment to read our privacy practices carefully and let us know if you have any questions in the email-id mentioned below. If you do not agree with the terms of this Privacy Policy, we would request you to refrain from using the Site or availing any of our products or services.
What Personal Information do we collect and how do we use it?
The personal information (“Personal Information”) collected by us from you through the Site and various interactions spans across your personal details – name, age, address and location, marital status, education, profession and income, gender and ethnicity, physical attributes such as height and links to your social media profiles, your contact details – mobile number and email address,your photographs and voter identity card or Passport copies. In order to match you with people you are likely to connect with, we also collect and store data including but not limited to your partner preferences, your lifestyle and values, your family as well as your feedback on the people you have been introduced to on Couplet.
As it is a personalised search you will be contacted on a regular basis via email/phone. In addition to this, you may also receive promotional notifications. As it is not possible to provide the personalized search service without contacting you, therefore we do not offer the option of being able to opt out of this feature.
If you choose to be accompanied bya friend or family member in the meeting for us to understand you better, we will collect and store their name and email address. We may also send them promotional emails/notifications and if they choose to unsubscribe, they can do so by clicking on the ‘unsubscribe’ link in our communications.
As we are a personalised search platform, once we find a match for you, we share your details with them for them to either approve or deny meeting you. This is in the form of a summary of your background, personality, values and intention of being on our platform. We do not share your photographs ahead with anyone and do not share identity details like surname, place of work or income.
We do not retain or store the Personal Information collected for a period longer than is necessary to provide you with the services or comply with applicable law.
What non-personal information are we collecting?
Any time you visit our Site or social media platforms, our servers automatically gather information from your browser including but not limited to IP addresses, browser type, Internet Service Provider (ISP), platform type etc. Similarly, if our services are accessed by the mobile phone, or if any of our applications are downloaded, data regarding the phone type, model, software functionality etc may be collected. This data is used to analyse trends, administer the site, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information.
Couplet may include links to other websites but is not responsible for any such third party as each website is governed by its own privacy policies. Equally you may also be able to access your account or content of your account from third party sites, such as social networking sites, by way of various applications. It is important that you make sure that you are comfortable with what their policies are before divulging any information. You need to contact the third party website directly for their privacy policy. Third party operators will have their own cookies and other monitoring tools. Couplet is not responsible for any actions once you click on a third party operator link.
We also use cookies to track information when you visit our website. They allow us to save your preferences and track user trends. We rely on cookies for the proper operation of our website; hence if your browser is set to reject all cookies, the website will not function properly. Users who refuse cookies assume all responsibility for any resulting loss of functionality. Please note that cookies are used only to recollect information sent to your computer from couplet.in. We cannot access any information not sent by our website.
Will we share your Personal Information with third parties?
We will not share or sell your Personal Information for commercial purposes to third parties or disclose them publicly. However, we reserve the right to disclose your Personal Information if it is necessary to provide you the services or comply with applicable laws and regulations, court orders, governmental orders, to respond to a warrants, other lawful requests, and finally to defend our legal rights and the rights of our business partners and clients.
We might engage data processors to carry out technical, logistical, and other functions on our/your behalf, with who we can share the Personal Information with, and you hereby consent for the same.
By agreeing to this Privacy Policy, you are agreeing to your Personal Information being shared with the data processors.
How safe is your Personal Information with us?
We have in place appropriate technical and organisational measures (including adopting and implementing a comprehensive written information security program) to protect against unauthorised or unlawful processing of Personal Information and against accidental loss, destruction, damage to Personal Information.
The protection is appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the Personal Information to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Information, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Information can be restored in a timely manner after an data breach incident).
Since we have your Personal Information, what rights do you have?
Right to review and maintain updated and accurate information with us: You can check the Personal Information that we hold about you by emailing us at the email-id mentioned below. If you find any inaccuracies, deficiencies, or errors please let us know, we will promptly correct, update or amend it, as per your request.
Right to a breach notification: We will notify you and the relevant data protection authority/statutory emergency response team (including Indian Computer Emergency Response Team in accordance with the policies and procedures as mentioned in the Information Technology (The Indian Computer Emergency Response Team and Manner of Performing Functions and Duties) Rules, 2013) without undue delay, and in any event in compliance with the required timescales set out in the relevant data protection legislation, on becoming aware of a Personal Information breach. We will also share the information on our Site through a notice.
Right of erasure: Please be aware that this right does not apply to information or content shared outside the Site by you or with your consent or to provide you the services. If you would like to opt out of our services and want us to erase all or any of your Personal Information, please let us know at the email-id mentioned below.
Disclaimer
Although we endeavour to protect your information, we cannot always guarantee complete security. Unauthorized entry or use, hardware or software failures, events outside our control and other factors, may compromise the security of your information. We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security.
To process purchases, we may require payment related information. Such information is used primarily to process your order or as otherwise described herein. Online transactions are processed through industry standard Secure Socket Layer (SSL) and/or strong encryption (3DES) by a third party, which only uses your information for that purpose. We do try our best to provide a secure connection; however, we cannot guarantee perfect security in the online space and will not accept any unintentional disclosure liabilities.
Contact us
If you have any grievances, questions or comments regarding this Privacy Policy, please feel free to contact us by using the contact details mentioned below:
Email: support@couplet.in
Changes
Couplet also reserves the right to periodically update the Privacy Policy, at any time and solely at its own discretion. If you continue using the Site or availing the Service it implicitly constitutes your acceptance of the Privacy Policy and any revisions thereto. The date of any revisions will be posted at the end of the Privacy Policy. You understand that it is your responsibility to periodically review the Privacy Policy to stay informed of the updates, if any. You will be subject to and will be deemed to have been made aware of, to have accepted and be legally bound by the changes in the Privacy Policy by your continued use of Couplet’s Site or availing of its services after the date on which such revised Privacy Policy are posted on the Site.
Last change made: 1 December 2023